Refund policy
Refund & Returns Policy
We want you to feel confident when shopping with ULVORA. If you're not completely satisfied with your purchase, you have 30 days from the date you receive your order to request a return.
30-Day Returns
To be eligible for a return, your item must be:
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Unused and in its original condition
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In its original packaging
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Complete with any included accessories
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Accompanied by proof of purchase
To request a return, please contact us at info@ulvorashop.com.
Please do not send an item back before contacting us and receiving return instructions. Unauthorised returns may not be accepted.
Damaged, Defective or Incorrect Items
Please inspect your order as soon as it arrives.
If your item arrives damaged, defective, or you receive the wrong product, please contact us at info@ulvorashop.com as soon as possible with your order number and photos of the issue.
We'll review the problem and work with you to make it right.
Non-Returnable Items
All ULVORA hair and grooming tools are eligible for return under this policy, provided they meet the return conditions outlined above.
Gift cards are non-refundable.
Sale items remain eligible for return under our standard 30-day return policy, provided the item is unused and in its original condition.
Exchanges
If you would like a different product or variation, the easiest option is to return your original item and place a new order once your return has been approved.
European Union — 14-Day Cooling-Off Period
If your order is being delivered to the European Union, you have the right to cancel or return your order within 14 days of receiving it, without needing to provide a reason, subject to applicable consumer laws.
The item must be returned in accordance with the applicable requirements, and you may be responsible for return shipping costs where permitted by law.
Return Shipping
If you are returning an item because you have changed your mind or no longer want the product, return shipping costs may be the responsibility of the customer.
If your item arrives damaged, defective, or incorrect, please contact us before returning it so we can provide the appropriate instructions.
Refunds
Once your return has been received and inspected, we will notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method within 10 business days.
Please note that your bank or payment provider may require additional time to process and display the refund.
If you have not received your refund after 15 business days from the date we confirm your refund has been processed, please contact us at:
Questions?
If you have any questions about our returns or refunds, please contact us at:
We're here to help.