Shipping policy
Shipping & Delivery
What happens after placing my order?
Once your order has been placed, you will receive an order confirmation by email. Please check your junk or spam folder if you cannot find it.
Orders are generally processed and dispatched within 1–3 business days.
Once dispatched, standard international delivery typically takes 8–14 business days.
During peak periods, processing may take up to 6 business days.
When will I receive my order?
Our current average delivery timeframe is 8–14 business days after dispatch.
Please note that delivery times are estimates and may vary depending on your destination, carrier delays, peak periods and customs clearance.
All shipping times exclude customs and clearance delays.
Where do you ship from?
ULVORA is a small Australian business serving customers worldwide.
We offer FREE WORLDWIDE SHIPPING on all orders.
How do I track my order?
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number.
Please allow 2–4 business days for tracking information to become active after your shipping confirmation has been sent.
What if I entered the wrong address?
Please contact us as soon as possible at info@ulvorashop.com with the subject line URGENT if you notice an error in your shipping address.
We will do our best to correct the address before your order is dispatched.
Once an order has been shipped, we may be unable to change the delivery address. ULVORA cannot be held responsible for orders that cannot be delivered due to an incorrect or incomplete address provided at checkout.
Lost or stolen orders
If tracking confirms that an order has been successfully delivered to the address provided at checkout, ULVORA is not responsible for items that are subsequently reported as lost or stolen.
If your tracking shows an unexpected delivery issue, please contact us at info@ulvorashop.com so we can assist you with the next steps.
Customs & Import Duties
International orders may be subject to customs clearance, import duties, taxes or other charges depending on the destination country.
Any customs duties, taxes or additional charges imposed by your local authorities are the responsibility of the customer.
Have more questions?
If you have a question that isn't answered above, please contact us at:
We're happy to help.